Warranty Service Terms

Cogito provides warranty service in accordance with the Georgian Law "On Consumer Rights Protection" and applicable legislation. Please read these terms carefully.

1. Warranty Duration

The warranty service period is 6 months, starting from the date the product is delivered to (purchased by) the customer.

2. Documentation Required to Receive Warranty Service

To receive warranty service, the customer must provide:

  • The warranty card and proof of purchase (receipt/invoice).
  • The product in its complete set, in its original packaging, exactly as it was delivered to the customer — including the instruction manual, all attachment heads, and the device itself. Including the box is preferred but not mandatory.

3. Scope of Warranty Coverage

The warranty covers only technical and hardware defects directly caused by a manufacturing defect.

If a manufacturing defect is confirmed during the warranty period, Cogito reserves the right, at its own discretion, to either repair the device or replace it with a new, identical model.

The 6-month warranty service applies only to the main Darsonval device (the unit's body).

The glass attachment heads included with the device are covered only by a 7-day inspection guarantee for detecting manufacturing defects (for example, if an attachment head does not conduct current).

Mechanical damage: If, upon receipt, a glass attachment head is found to be physically damaged (broken/cracked during transport), the customer must send photo/video evidence within a maximum of 48 hours of receiving the item. After this deadline has passed, complaints about mechanical damage to the glass will no longer be accepted and will not be covered by the warranty.

4. Exclusions: What the Warranty Does Not Cover

The warranty is considered void and no free service will be provided in the following cases:

  • If the warranty period has expired.
  • If proof of purchase (receipt, delivery note, etc.) is not provided, making it impossible to identify the goods.
  • Mechanical damage: The item shows signs of impact, dropping, pressure, or other physical force (crack, chip, deformation).
  • Fragile components: The warranty terms do not apply to the glass electrodes (attachment heads) included with the device or other fragile accessories, due to their specific nature.
  • Liquid and moisture: Traces of water, steam, or any other liquid are found inside the device's internal system
  • Electronic damage: The damage is caused by a sharp voltage fluctuation in the electrical network or by the use of a non-standard/non-original power adapter.
  • Unauthorized intervention: The device has been opened, repaired, or modified by an unauthorized person or service center.
  • Natural wear: Visual wear of the product resulting from everyday use (change in the case's color, minor scratches).
  • Force majeure circumstances — natural disaster, fire, flood, etc.

5. Diagnostics and Service Timeframes

When a problem is reported, the device is transferred to Cogito's official technical department for in-depth diagnostics.

The standard diagnostics and service period is 7 to 14 business days, depending on the complexity of the defect.

The item's handover for the diagnostics period is confirmed by a "Handover Certificate," which records the item's visual condition and the problem reported by the customer.

6. Customer Obligations

The product comes with a user manual, and following it is the customer's responsibility.

When contacting the service center, it is preferable to present the product in its complete set and original packaging, to rule out the risk of damage during transportation.

Purchasing the product and signing the warranty card (or making payment) automatically constitutes the customer's full and unconditional agreement to these warranty terms.

7. Commercial Warranty and Service

This 6-month warranty is a voluntary commercial warranty offered by Cogito, aimed at providing customers with the highest quality after-sales service.

After the 6-month period has elapsed, the customer's rights are governed in accordance with the norms established by Georgian legislation.

Fast service guarantee: Cogito commits that, in a warranty case and absent force majeure circumstances, diagnostics, repair, or replacement of the item will be carried out within 7 to 14 business days.

Free logistics support: Within the 6-month commercial warranty, whenever warranty service is needed, the company provides transportation of the item (pickup/return) via free courier service throughout Georgia. The customer does not need to visit the service center. After the 6-month period has elapsed, when relying on the statutory warranty (the remaining 18 months), the customer is responsible for transporting the item to the service center.

Informational support: The product package includes a Georgian-language instruction manual, ensuring the safe and correct operation of the item, which in turn reduces the risk of damage caused by improper use.

Replacement policy: If the item cannot be repaired or cannot be repaired within the established timeframe, it will be replaced with a new, identical product. If such a product is unavailable, by agreement with the customer, it will be replaced with another model of identical specification, or the agreement will be terminated and the customer refunded.

Please note that only the defective item is replaced, not the entire set (accessories and consumables, packaging, box).