Shipping Policy

Shipping Policy


1. General Terms

Cogito LLC provides fast, safe and completely free delivery of its products throughout Georgia.

Orders placed on cogito.ge are delivered by our partner courier company.


2. Delivery Fee

  • Delivery is free to any city or region of Georgia, regardless of the order amount. The customer pays no additional courier fees.


3. Standard Delivery Times

  • Tbilisi: within 1-2 business days of order confirmation.
  • Regions (cities and villages of Georgia): within 2-4 business days of order confirmation.

(Note: orders placed on weekends or official public holidays are processed starting on the next business day. In any case, the maximum delivery time will not exceed 30 calendar days from order confirmation.)


4. Special Locations and Changes to Delivery Times

4.1. High-mountain and hard-to-reach regions: If the customer is located in a high-mountain region or a hard-to-reach location, delivery times may differ from the standard. The customer should confirm the details with a company consultant.

4.2. Changes to delivery times: These delivery terms are the company’s standard terms, which in some cases may be extended and/or shortened for various objective reasons; the customer will be notified of any such change immediately.


5. Force Majeure (Unforeseen Circumstances)

Cogito LLC is released from liability for delays in delivery or the inability to fulfil an order if this is caused by force majeure circumstances.

Force majeure means events of irresistible force that could not be foreseen or avoided for reasons beyond the company’s control, including: natural disasters (floods, landslides, heavy snowfall, etc.), military operations, mass unrest, the declaration of a state of emergency or martial law, road closures by state authorities, or logistical restrictions. In such cases, the delivery period is extended until the force majeure circumstances have been resolved.


6. Receiving Your Order

6.1. The courier will contact the customer at the phone number provided with the order before delivering the parcel.

6.2. Inspection on delivery: Please check that the parcel is intact in the presence of the courier.

6.3. Transport damage report: If, at the moment of delivery or no later than 48 hours after receipt, the product or its components are found to be physically damaged (external/transport damage), please take photo/video evidence immediately and notify us by email at Cogito.ge@gmail.com or through our official contact channels.

(Note: this 48-hour period applies only to external/transport damage to the product. If a manufacturing/electronic fault is discovered, the standard warranty terms apply.)

6.4. Transfer of risk: The risk of accidental loss of or damage to the products passes to the customer only after the customer has physically received the parcel. Until delivery, the company is responsible for transport risks.


7. Address Errors or Failure to Make Contact

7.1. If the courier is unable to reach the customer because of incorrect/incomplete contact details or an unanswered phone call, the parcel is returned to the warehouse.

7.2. To arrange a repeat delivery, please contact us by email or message us on any of our social media channels.

7.3. Important: The first delivery is free. However, if delivery fails for reasons attributable to the customer (incorrect address/phone number/failure to accept the parcel), a repeat delivery will be made after payment of an additional courier service fee, or the parcel can be collected from the warehouse.